Shipping Information:

Items from our current inventory usually ship within 2-3 business days. We will notify you if any items are not currently available along with an estimated in stock date.

Pet Frontier offers a flat rate per order shipping charge of $9.99 per order. Some items we have determined either will not ship safely or cost effectively. These items will be noted not available for shipping and are only available for in store purchase and pickup or with additional shipping charges applied. Pet Frontier will determine the best shipping method which may include but not be limited to UPS, Fedex, USPS, or courier. Currently Pet Frontier DOES NOT ship live animals or frozen products - these are currently available for in-store purchase only. You can view them on their pages and then contact us for specific availability.

Red Dingo Pet Tags are shipped direct from Red Dingo to our customers. Please order these tags separately from other products and choose the shipping option "Red Dingo Tag". You may order multiple tags on one order as long as the shipping address is the same for all tags.

Product and Animal Information:

Information about products and animals presented on www.petfrontier.com is as accurate and up-to-date as possible. Management reserves the right to correct and update all product and animal information without notice or schedule. Any discrepancies between online information and actual labeling and/or content will defer to the actual product labeling and content. Photos of products and animals are representative in nature and may not be of the exact item available. Photos which show a product in use by an animal or multiple examples of the product will not convey that the animal or additional quantities of the product are included in the price listed unless specifically noted on the product page.

In Store Purchase/Pickup Information:

In Store purchases refer to purchases made by customers during their visit to our retail store at 12315 Wetmore Rd., San Antonio, TX 78247. If there are any discrepancies between online pricing and in store pricing, in store pricing will prevail unless otherwise determined by management.

If you select the in store pickup option for shipping, you should plan to be able to pickup your order at our retail store at 12315 Wetmore Rd., San Antonio, TX 78247, within 3 business days of being notified that your order is ready. Our business days are Tuesday through Sunday. In store pickup orders not picked up within that time period may be considered abandoned and made available again for sale, and you may be charged a restocking fee of 15% at our discretion. If any of the items you select for in store pickup are not currently in stock to fill your order, we will notify you along with an estimated restocking date.

Holds and Special Orders:

We do not offer layaway, payment plan, or on account payment options. We do not typically place any in stock item on hold unless it is prepaid to be picked up within 3 business days. Live animals and frozen products must be taken possession of at the time of in store purchase unless arrangements are made for transport or housing issues.

Special orders are available. We have access to several different distributors who carry thousands of pet products. Any item not typically stocked by Pet Frontier must be paid in advance and picked up or shipping arrangements made within 3 business days of notification that the item is in stock. To place a special order, please email as much information as possible to staff@petfrontier.com with the phrase "SPECIAL ORDER" in the subject line, or contact us by phone at (210)653-8880.

Refund, Returns and Cancellation Policies:

Refunds & Returns: We have a 3 Business Day return policy. Please review our policy at www.petfrontier.com/returnpolicy.html For our online shoppers the 3 Business Days begin the day the order is delivered to you.

If you purchased your product online and it was shipped to you, please contact us by email BEFORE returning the product. Include in your email a detailed explanation of the concern or problem with your order as well as your contact information and order number. Include your order number in the subject line of your email. In many cases we may be able to resolve issues without the extra time & expense of return shipping the product to our store. As long as you have contacted us with your concern within the 3 Business Day time period, your order will be covered under our Return Policy.

Manufacturers & Distributors of pet related products may send information to: Pet Frontier, 12315 Wetmore Rd., San Antonio, TX 78247 or call for an appointment at (210)653-8880.